Published: 3 February 2014

‘You Say, We Pay’ – National Student Survey open

students in abercromby garden

The National Student Survey (NSS) is now open, giving final year undergraduate students the opportunity to share their views about their experience at University.

Students who complete the survey online will receive £3 in free print credits to say thank you for taking part. In addition, the department with the highest response rate and the department with the most improved response rate will each win a £500 Graduation Package from Hospitality Liverpool.

Students who are eligible to take part are asked to give their opinion on a number of areas including teaching quality, assessment and feedback on their work, academic support and learning resources. The results, which are published in September, are an important indicator of student satisfaction.

Pro-Vice-Chancellor for Student Experience Professor Kelvin Everest, said: “The results of the NSS are extremely important to the University. The data provides valuable feedback about various aspects of the student experience and is used to guide improvements and address specific issues. Achieving a high response rate is essential in order to generate useful and meaningful results.”

The NSS is commissioned by the Higher Education Funding Council for England (HEFCE) and administered by independent research agency Ipsos MORI. It is part of a quality assurance system to generate more detailed information about teaching quality.


You can find out more about improvements which have been made based on previous years’ feedback by looking at ‘student feedback’ , where you can find out what the University is doing as a result of your feedback and tell us what you think.

All students who are eligible to take part will receive an email from the University inviting them to complete the survey.

Further information about the survey for students is available here. If you have any queries, please contact:

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2 thoughts on “‘You Say, We Pay’ – National Student Survey open

  1. Nan Shen

    There are a large group of people in Library during the exam week, and it is really difficult for me to find a seat both in the self study room and in the computer area. And I found that someone, especially during the lunch time/ dinner time, just left their books on the desk to occupy the seat and they themselves went out for dinner. SO the situation is that: the seat is not in real use but the others can not use it! I don’t think it’s equal to the people who really needs a seat and I probably hate the person who occupy the seat and then leave!
    I think there should be a rule like “Do not occupy the seats if you go out for more than 20mins” or “Leave a tips on the seat that show how long you will go back, and let the others use the seat for a while if they like”.
    I do think it’s a good way to solve the problem “less seats and more people”, and a good way to make full use of the seats in Lib as well!

    1. Joanna (Administrator) Post author

      Thanks for your comment Nan. Have you tried the new PC Finder tool – It has been designed to work on a mobile phone and uses the GPS location service to show you where the nearest free PC seats are. Library staff are also using the tool to identify where there are seats in the library which have been left for longer than 30 minutes (and automatically logged off) so they can free up seats which are being unnecessarily taken up. The library staff are actively working on this issue so do ask for their help if you need it.

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