Published: 25 February 2014

Student feedback steers IT improvements

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Student feedback has driven a number of recent enhancements to IT services.

Opinion received through University student surveys, national initiatives like the National Student Survey and comments through Twitter, Facebook and email have guided the improvements to student computing services.

Recent initiatives include:

  • Print from anywhere – This service enables students to easily print from their own computer, tablet or mobile device using email or a web browser. As well as providing more flexible access to printing, the service helps to reduce demand on campus computers which might otherwise have been tied up to complete simple printing jobs.
  • Wireless improvements – the process for connecting to the University wireless service has been streamlined and coverage has been extended across the campus as part of the ongoing University network improvement programme.
  • Access to exam results – Following issues experienced with emailed exam results last July, a review and external audit has been conducted and safeguards have been put in place to ensure safe and accurate distribution of results.
  • Liverpool Life – This academic year has seen the introduction of the new portal which replaces the SPIDER system. Liverpool Life provides undergraduate and postgraduate students with an improved interface, delivering access to personalised academic information.

Student feedback has also driven the development of new apps including:

  • Lecture Timetable mobile app – Available for Android as well as iPhone and iPad, this app provides access to personalised lecture timetables.
  • PC Finder – Students can use PC Finder to find available PC seats on campus. The tool uses the location service on the mobile to determine the nearest centres with free seats. It shows how many PCs are available, for how long and a map to guide you to the PC centre.

To keep up-to-date with IT at the University you can:

This year’s National Student Survey is now open to responses from final year undergraduate students.

All eligible students have received an email from the University inviting them to take part in the survey. This email contains a link to follow to complete the survey. Students who complete the survey online will receive £3 in free print credits to say thank you for taking part.

The NSS is commissioned by the Higher Education Funding Council for England (HEFCE) and administered by independent research agency Ipsos MORI. It is part of a quality assurance system to generate more detailed information about teaching quality.

Further information about the survey for students is available here. If you have any queries, please contact: studentsurvey@liverpool.ac.uk.

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