Published: 12 August 2014

National Student Survey results published

Victoria building with clock tower

The University has seen an increase in scores across 18 subject areas in the National Student Survey (NSS), but the overall satisfaction score has dropped to 85%, down 3% on last year.

This places the University 1% below the national average and represents a fall from 12th to 19th place in the Russell Group. Liverpool is jointly placed with the University of Manchester, and ahead of the University of Bristol, Kings College London, London School of Economics and Political Science, and the University of Edinburgh.

The NSS, commissioned by the Higher Education Funding Council for England (HEFCE), provides feedback about aspects of the student experience and is used by both the University and Guild of Students to help address perceived issues and steer improvements.

Among the 18 improved subject areas, 10 have experienced significant improvement of 5% or more on last year’s results. Orthoptics, Archaeology, Veterinary Sciences, Dentistry, and Physics had particularly strong results with overall satisfaction of between 98% and 100%.

Areas with notable improvements include Aerospace Engineering, Media Studies and Geology.

Questions relating to assessment and feedback received some of the lowest scores in the survey. Support for personal development, teaching and academic support, also saw a slight decline.

The University’s most significant drop was in satisfaction scores for the Guild of Students – down 7% to 48%.  This has been largely attributed to the temporary closure of the Guild building for refurbishment.

Professor Kelvin Everest, Pro-Vice-Chancellor for the Student Experience, said: “While we are pleased that some of our subject areas recorded high levels of student satisfaction, we cannot be complacent and are constantly working to improve all aspects of our teaching provision.

“Further analysis is needed to understand why we have fallen in overall satisfaction scores. The NSS is one of many important indicators of student satisfaction and we will use these results to aid our understanding of areas that need improvement and to further enhance our teaching and learning provision.”

The results will be published on the Unistats website and in the Key Information Sets (KIS), which are used by prospective students to help them choose where and what to study.

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