Satisfaction with us as your students’ union has rocketed up in the last year as confirmed in the 2015 National Student Survey (NSS) results.
The NSS – commissioned by the Higher Education Funding Council for England (HEFCE) –asked all final year undergraduate students to answer questions on their university experience and confirmed an 18% jump in satisfaction with the Guild from last year.
Having received 48% satisfaction in 2014, we are now delighted to have a secured a huge increase to 66% – making us the third most improved union in terms of score, and the fifth most improved union in terms of overall ranking.
Our improved results are down to a combination of the successful reopening of our bustling multi-purpose building following its £14 million refurbishment, and kicking off the implementation of our journey planned out in our Strategic Plan.
We’ve taken big strides to improve the things which matter to you most. We’ve invested in more communications resource to keep you in the know, and have breathed new life into many of our services to make sure their suitable for your needs.
Harry Anderson, Guild President, said: “We are over the moon to have seen such a positive increase in student satisfaction this year – it’s reassuring to know we’re on the right track and giving students what they want.
“While 66% is great, there’s room for improvement as we are still 2% under the sector average. We are now more ambitious than ever to continue working with students to help us reach our goal of becoming the best Students’ Union in the country.”
NSS results also confirmed that the University of Liverpool remained steady on 85% for overall student satisfaction – the same percentage as 2014.
We will be working closely with the University to understand their results in more detail and to make sure their Strategic Review ensures their result increases in 2016.