Published: 12 August 2015

National Student Survey results published

Students in Sydney Jones Library

The University has seen an increase in scores across 26 subject areas in the National Student Survey (NSS) but is 1% below the Sector average and 19th in the Russell Group.

Overall satisfaction remains at 85%, the same as last year.

In the Russell Group Liverpool is ahead of the University of Bristol, Kings College London, London School of Economics, University College London and the University of Edinburgh.

The NSS, commissioned by HEFCE, provides feedback about aspects of the student experience and is used by both the University and Guild of Students to help address perceived issues and steer improvements.

Professor Gavin Brown, Pro-Vice-Chancellor for Education, said: “We are pleased that some of our subjects received very positive feedback in the survey and clearly deliver an excellent student experience. However, we cannot be complacent and we will be continuing our efforts to ensure that all students at the University benefit from the very best educational environment within which to learn and develop.

“The NSS is an important source of feedback for us and enables us to focus our efforts to further enhance our courses. This year, in partnership with our students, all departments will be using the NSS data, along with other sources of student feedback, to create an Enhancement Plan that will address weaker aspects of our provision.”

Among the 26 improved subject areas, five have experienced significant improvement of 10% or more. 11 subject areas have particularly strong results with overall satisfaction between 95% and 100% including Philosophy, French Studies, Dentistry and Nursing.

Institutionally, there has been improvement in four of six question sections including: Assessment and Feedback, Learning Resources, Personal Development and Academic Support.

Following previous University initiatives, questions relating to Assessment and Feedback show a marked improvement this year, although there is still work to be done.

Following the recent £14 million refurbishment of Guild facilities, the satisfaction scores for the Guild of Students have improved by 18% this year. The recently appointed Guild officers are looking at the data to understand where further improvements can be made.

The University’s most significant drop was in Opthalmics – down 17% to 83% and Physics and Astronomy, down 16% to 82%. American and Australasian Studies and Archaeology also saw a 16% drop.


Source of statistics: University of Liverpool analysis of unpublished data

4.33 avg. rating (85% score) - 3 votes

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