Published: 23 February 2016

Student feedback guides improvements

University Square

The results of last year’s National Student Survey have led to a number of improvements being made across the University over the last year.

Working with Liverpool Guild of Students, the University uses feedback to guide improvements, and each Faculty, School, Institute and Department makes changes every year in response to student views.

Below are just a few examples of how the University has used feedback to improve the student experience:

  • Feedback from the School of Medicine last year showed that students wanted more teaching and lectures and more basic science in the early years of the course. To improve this the School has tripled the number of lectures delivered within the whole programme and introduced basic science through lectures, practical sessions and case-based learning at the start of the programme.
  • Feedback from the Management School last year showed that students wanted a more effective induction procedure. To improve this the School has now introduced ‘Welcome Back’ sessions in years 2 and 3 and are introducing extra programme-based sessions every semester.
  • Feedback from the School of Physical Sciences last year showed that students wanted more information about their academic advisors. Mathematical Sciences and Physics have both expanded the induction process to include more information about the role of the academic advisor and how they can make the most of the contact.
  • Improvements in access to IT facilities has been a top priority with the introduction of the ‘Apps Anywhere’ Tool which provides access to a wide range of software without having to install it. For further details about computing services improvements which have been introduced please visit: http://pcwww.liv.ac.uk/csd/publications/recent-developments/#4

Pro-Vice-Chancellor for Education, Professor Gavin Brown, said: “We really appreciate our students taking the time to share their views with us. The survey is an opportunity to share your opinions on what you like about the University, as well as things that you feel could be better. Your feedback is crucial to our constant efforts to improve and provide the very best experience for all our students.”

This year’s National Student Survey is now open to responses from final year undergraduate students.

All eligible students have received an email from the University inviting them to take part in the survey. This email contains a link to follow to complete the survey. Please check your University email account or visit https://www.liverpool.ac.uk/STUDENT-SURVEY/

Those who are eligible to take part are asked to give their opinion on a number of areas including teaching quality, assessment and feedback on their work, academic support and learning resources. It is commissioned by the Higher Education Funding Council for England (HEFCE) and administered by independent research agency Ipsos MORI.

Your experience counts, so make sure you have your say:

To say thank you for taking part, students who complete the survey online can choose to receive £3 in free print credits or to donate the £3 to the Guild’s charities (Teenage Cancer TrustMRANGRoyal Voluntary Service, and Catalyst Performing Arts).

Further information about the survey for students is available at: www.liverpool.ac.uk/student-survey/about. If you have any queries, please contact: nss@liverpool.ac.uk.

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